That's why we offer an Easy 30-days Return/Exchange service for all purchases. We are committed to creating a comfortable and well-pleasing shopping experience at. Self Service Return & Exchange Instructions Maxinejewelry will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.Therefore, we do not refund our original shipping cost. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. * The shipping rate before discount will apply and is non-refundable. * If you want the refund to be issued to your original payment account, please contact one of Maxinejewelry representatives to get an authorization. The refund will be issued to your original payment account within 7 days.Ģ.The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested. Special order items such as those with custom sizes and colors are not refundable.Ĥ. Items in the collection of clearance are not refundable or exchangeable.ġ.Returns will be processed within 5 days upon receipt of your package. Items that were worn, or sent to you as Replacement/Exchange are not refundableģ. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.Ģ. That is not our return address and will affect the processing of your return.ġ. Note: Please do not send your return to the address on your package. Otherwise, the retail price of the promotional gift will be deducted from the refund. For return, any promotional gifts received must be included with the returned items. Returns or exchanges with no tracking will not be processed.ĥ. When returning or exchanging items, customers must use a shipping method that has tracking on it. During daily wear, rubbing or bumping will cause fade, which is normal. Attention: All rose/yellow gold Jewelry are plated 1um color on the surface of 925 silver. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. (The tracking number should be send to us in 7 days once customer and service are in agreement on return and exchange.)ģ. The time frame for return & exchange must not exceed 30 days from when the original order was received. Items returned without authorization will not be accepted.Ģ.
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